Question 1

What is TachoCard?

Accepted Answer

TachoCard is a driver card download and tachograph analysis platform connected to a secure cloud dashboard. We provide software subscriptions for transport companies and professional drivers, and we also sell official smart card readers in our shop.

Question 2

Who is TachoCard for?

Accepted Answer

TachoCard is designed for two audiences: fleet managers and transport companies who need to monitor multiple drivers, and individual professional drivers who want to track their own compliance data.

Question 3

Is TachoCard compliant with EU regulations?

Accepted Answer

Yes. TachoCard's analysis engine is built around Regulation (EC) No 561/2006 and the AETR Agreement. All infringement checks follow the official EU categorization.

Question 4

Which countries does TachoCard support?

Accepted Answer

TachoCard supports all EU member states plus EEA and AETR countries. Data analysis follows EU Regulation 561/2006, which applies across the EU, Norway, Iceland, Liechtenstein, and AETR signatory countries.

Question 5

Does TachoCard support analogue tachographs?

Accepted Answer

Currently, TachoCard focuses on digital tachograph data (.ddd files). Analogue tachograph chart analysis is not supported at this time.

Question 6

How often should I upload tachograph data?

Accepted Answer

We recommend uploading at least every 28 days to stay compliant with EU download obligations. TachoCard will alert you if a driver's data is overdue.

Question 7

Is there a free plan?

Accepted Answer

Yes — drivers always get a free plan with basic features. Company accounts start with a 15-day free trial, no credit card required.

Question 8

How does per-driver billing work?

Accepted Answer

Company accounts are billed based on the number of active drivers in your fleet each month. A driver is 'active' if at least one file was processed for them in the billing period.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. Your data remains accessible until the end of your billing period.

Question 10

What happens to my data if I cancel?

Accepted Answer

Your data is retained for 90 days after cancellation, during which you can export it. After 90 days, it is permanently deleted from our servers in line with our data retention policy.

Question 11

Can I switch between plans?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Question 12

Is the company trial really free with no credit card?

Accepted Answer

Yes — the 15-day company trial requires no credit card. You only need to provide payment details if you choose to continue after the trial.

Question 13

What file types are supported?

Accepted Answer

TachoCard supports standard .ddd (digital tachograph data) files from all EU-approved digital tachograph devices.

Question 14

How do I read my tachograph card?

Accepted Answer

You need a compatible smart card reader. We sell professional-grade readers in our store, compatible with all TachoCard features.

Question 15

Is my data secure?

Accepted Answer

Yes. All data is encrypted at rest and in transit. Our servers are located in the EU and we are fully GDPR compliant. Drivers' personal data is never shared without consent.

Question 16

Can multiple users access the same company account?

Accepted Answer

Yes. Company accounts support multiple users with different roles: Owner, Admin, Manager, and Viewer. Each role has appropriate access permissions.

Question 17

What browsers are supported?

Accepted Answer

TachoCard works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Question 18

Where is my data stored?

Accepted Answer

All data is stored on EU-based servers, fully compliant with GDPR. We never transfer personal data outside the EU without adequate safeguards in place.

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